Privacy Notice

1. Who we are

PensacolaCoPilot is operated by Well100.Health ("we", "us", "our"). We act as the data controller for personal data processed through this service. Contact: support@pensacolacopilot.com.

2. Personal data we collect

• Account data: email address, authentication identifiers, and password hash (or Google OAuth identifier).
• Mobile number: your mobile phone number, collected when you claim a Premier Dining reservation, so we can text you a confirmation. We do not share your mobile number with any third party.
• Usage data: questions you submit to the AI, timestamps, question counts, and anonymous usage counters stored in your browser.
• Subscription data: subscription status, plan, and billing lifecycle events received from Stripe. Card and payment details are collected and stored by Stripe, not by us.
• Technical data: IP address, device and browser identifiers, and log data for security and diagnostics.
• Support data: messages you send us.

3. Why we process it (purposes and legal bases)

• To create your account and provide the service — performance of a contract.
• To enforce free-tier limits, prevent abuse, and secure the service — legitimate interests.
• To process subscriptions, renewals, and refunds via Paddle — performance of a contract and legal obligation.
• To respond to support requests — legitimate interests.
• To send service and transactional emails — performance of a contract.
• To comply with applicable law — legal obligation.

4. Who we share data with

• Stripe — our payment processor for all orders. Stripe handles payments, subscription management, tax compliance, invoicing, and refund requests.
• Hosting and infrastructure providers that host the application and database.
• AI model providers that process your questions to generate responses.
• Email delivery providers for account and transactional emails.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

Mobile numbers are never shared, sold, or rented. We use your mobile number solely to send you transactional text messages related to Premier Dining reservations you have claimed. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not share your mobile number with any third party for any purpose.

5. Retention

We retain account data for as long as your account is active, plus a reasonable period for legal, tax, and dispute-resolution purposes. Usage logs are retained for up to 12 months. When data is no longer needed it is deleted or anonymized.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent. You may also lodge a complaint with your local data protection authority. To exercise these rights, email support@pensacolacopilot.com. We will respond within the timeframe required by applicable law (typically one month under GDPR).

7. International transfers

Your data may be processed in the United States and other countries where our providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

8. Security

We apply appropriate technical and organizational measures — including encryption in transit, access controls, and least-privilege administration — to protect personal data. No system is perfectly secure, and we cannot guarantee absolute security.

9. SMS text messaging

When you claim a Premier Dining reservation, we send a one-time confirmation text message to the mobile number you provide. Message frequency is limited: you will receive no more than one (1) transactional text message per claimed reservation. We do not send recurring or promotional text messages.

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to the messages you receive from us. You are responsible for any such charges.

To opt out: reply STOP to any message from us to cancel future SMS messages. Reply HELP for assistance. Your opt-out does not affect the validity of any reservation you have already claimed; reservation details will still be available in your account.

We do not share your mobile number with any third party (see Section 4). Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

10. Cookies and local storage

We use strictly-necessary cookies and browser local storage to keep you signed in and to remember anonymous free-tier usage. We do not use advertising cookies.

11. Changes

We may update this notice from time to time. Material changes will be posted here with an updated "Last updated" date.