The call: “Y5” alone is not enough to verify the provider network—use the full plan name printed on the front of the card (for example, “UHC Dual Complete …”) or the Medicare contract/plan code, but do not share the member ID.

Real-time local factors

• UHC has multiple Dual Complete networks in Escambia County; a PCP can accept one UHC Dual plan but not another.
• The safest next step is to call the Member Services number on the back of the card and ask whether Dr. Michelle Brandhorst at Ascension Davis Highway is in-network and accepting new UHC Dual patients.
• Ask Member Services to assign a care coordinator for epilepsy, medication access, and developmental-disability accommodations.

Runners-up

• Neel N. Gandhi, MD: use if UHC confirms network participation and offers an earlier appointment. (850) 494-4600.
• Tammy L. Jernigan, APRN: use if Ascension confirms the plan but Dr. Brandhorst’s next opening is delayed. (850) 416-4960.

What flips this: The exact words after “UnitedHealthcare Dual Complete” on the card determine the in-network choice.

👉 What is the full plan name on the front of the card—just the plan name, not the member number?