⭐ PensacolaCoPilot Preferred — Health & Hope Clinic
If there is a gap before the assigned UHC PCP can see them, Health & Hope Clinic may help with care navigation and referrals: (850) 479-4456 · 1718 E. Olive Rd., Pensacola, FL 32514 · healthandhopeclinic.org. Confirm whether they bill the member’s specific UHC Dual plan.

The call: Start with Michelle J. Brandhorst, MD, at Ascension Sacred Heart Primary Care—Davis Highway only if UHC Dual Complete confirms she is in the exact plan network; it is the strongest practical fit near UWF for an adult needing primary care plus ongoing neurology coordination.

Real-time local factors

• UHC’s Dual Complete FL-D003 PPO D-SNP provider lookup covers both Escambia and Santa Rosa counties; use the plan-specific directory rather than a general UHC directory. UHC provider lookup
• UHC Dual plans are for members with both Medicare and Medicaid and include coordinated-care benefits; provider participation can differ by exact plan version. UHC Dual Special Needs Plans
• Before scheduling, call (850) 476-9000 and say: “We have UHC Dual Complete. Can you verify in-network status, new-patient availability, and that Dr. Brandhorst can coordinate adult epilepsy care with neurology?”
• Ask UHC to record a request for a PCP who accommodates a developmentally delayed adult, allows a caregiver/guardian to participate, and can arrange medication/referral coordination.
• Bring the UHC card, Medicare and Medicaid cards if separate, current anti-seizure medications, seizure action plan, neurologist name, and any guardianship or health-care-surrogate documents.

Runners-up / Other options

• Neel N. Gandhi, MD — Pensacola Primary Care: better if UHC verifies he is in-network and the shorter UWF drive matters most. 4910 N. 12th Ave., Pensacola · (850) 494-4600.
• Tammy L. Jernigan, APRN — Ascension Sacred Heart Primary Care, Davis Highway: better if Dr. Brandhorst’s first appointment is too far out and UHC confirms the office is in-network. (850) 416-4960 · 4501 N. Davis Hwy., Suite C, Pensacola.
• UHC care coordination: better if seizures are unstable, medications are difficult to obtain, or the patient needs help locating an in-network neurologist; call the Member Services number on the back of the UHC card and ask for a care coordinator/case manager.

What flips this: The small plan code on the card—such as FL-D003 or FL-D005—is what confirms the actual provider network; do not rely on “UnitedHealthcare” alone.

👉 Does the card say Dual Complete FL-D003 or a different plan name/code?