⭐ PensacolaCoPilot Preferred — Health & Hope Clinic
A useful backup for referral/navigation gaps—not a substitute for an in-network PCP—Health & Hope Clinic: (850) 479-4456 · 1718 E. Olive Rd., Pensacola, FL 32514 · healthandhopeclinic.org.

The call: You have the exact plan: UnitedHealthcare Dual Complete FL‑Y5 (HMO‑POS D‑SNP)—call UHC Member Services at (866) 842-4968 and have them schedule or name the closest in-network adult PCP accepting new patients near UWF, while requesting a care coordinator for epilepsy and developmental-disability accommodations.

Real-time local factors

• This is a Dual Eligible Special Needs Plan (D-SNP), designed for people with both Medicare and Florida Medicaid; the exact FL‑Y5 network—not just “UnitedHealthcare”—controls which PCP is covered. Plan details
• UHC’s current FL‑Y5 lookup page lists Member Services: (866) 842-4968 and provides the plan’s provider/pharmacy search. Find a provider or pharmacy
• Ask for an adult internal-medicine or family-medicine PCP within 10 miles of UWF, accepting new FL‑Y5 members—and ask the representative to confirm it while you are on the call.
• Use this wording: “The patient is 33, developmentally delayed, and has epilepsy. We need an accessible PCP who can coordinate with neurology, manage refills, and communicate with the caregiver/guardian.”
• Also request a case manager/care coordinator. That is more important than picking a highly rated PCP alone when seizure medications, referrals, and caregiver involvement are ongoing needs.

Runners-up / Other options

• Michelle J. Brandhorst, MD — Ascension Sacred Heart Primary Care, Davis Highway: choose her if UHC confirms FL‑Y5 network status and availability. (850) 476-9000 · 4501 N. Davis Hwy., Suite A, Pensacola.
• Neel N. Gandhi, MD — Pensacola Primary Care: choose him if UHC confirms he is in FL‑Y5 and can see the patient sooner. (850) 494-4600 · 4910 N. 12th Ave., Pensacola.
• UHC provider directory: choose it if Member Services has a long hold; filter for primary care near ZIP 32514 and then call the office to confirm new-patient availability before changing PCP. UHC FL‑Y5 provider search

What flips this: If the patient already has an in-network neurologist, select the PCP whose system can exchange records with that neurologist most easily—even if another PCP is a few minutes closer.

👉 Do they already have a neurologist in Pensacola, or do you need the UHC call to locate one too?