The call: Put the admin-access issue aside for now—if your head injury is recent or you have confusion, worsening headache, vomiting, weakness/numbness, trouble speaking, vision changes, fainting, or you take blood thinners, call 911 now or have someone take you to an ER; do not drive yourself.

Real-time local factors

• Trouble managing access or communicating can be a concussion/head-injury warning sign.
• A head injury can worsen after the initial hit, even if you felt okay earlier.
• Ask a trusted person nearby to stay with you and handle the website/account recovery later.
• If symptoms are mild but you hit your head today, call your doctor or an urgent-care/ER nurse line for same-day guidance.

Runners-up

• Urgent care / same-day clinician: better only if you have no red-flag symptoms and are alert, steady, and improving.
• Trusted friend or family member: have them help contact the PensacolaCoPilot team once you’re medically safe.

What flips this: Any worsening confusion, severe headache, repeated vomiting, seizure, or new weakness means 911 immediately.